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Refund & Support

Last updated: August 2026

At AD Studio, we are committed to delivering top-tier, performance-tuned FiveM scripts and assets. Customer satisfaction and prompt technical support are our highest priorities.

1. Digital Products & Refund Policy

Due to the nature of digital goods (FiveM assets encrypted and granted directly via CFX.re Keymaster / Tebex Escrow), all sales are generally final and non-refundable once a license has been transferred to your Keymaster account.

However, we offer full refunds or product exchanges under the following exceptional circumstances:

  • Duplicate Purchases: If you accidentally purchased the exact same asset twice, we will happily refund the duplicate transaction.
  • Major Technical Issues: If a script is proven to be broken or malfunctioning, and our development team is unable to resolve the issue within a reasonable timeframe (48 hours).

2. Technical Support Services

We provide full technical support for all assets purchased through our official store. Our support includes:

  • Assistance with initial resource installation and configuration.
  • Bug fixes, error troubleshooting, and compatibility guidance.
  • Access to future script updates and optimization patches.

3. How to Request Support or Refund

To request technical support or apply for a refund under eligible conditions, please follow these steps:

  1. Join our official AD Studio Discord Server.
  2. Open a Support Ticket in the #support-tickets channel.
  3. Provide your Tebex Transaction ID (e.g., tbx-12345678a) and your CFX Keymaster username.

4. Disputes & Unauthorized Chargebacks

If you encounter an issue with your purchase, please contact our support team first before opening a dispute or chargeback on Tebex/PayPal. Unauthorized chargebacks or fraudulent disputes will result in:

  • Immediate and permanent revocation of all your purchased FiveM Keymaster asset licenses.
  • A permanent global ban across the entire Tebex store network.

5. Contact Information

For any pre-sale questions or assistance, feel free to reach out to our team via: